Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) 26 Mar 2026 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
One-Day Effective Meeting Minutes
This highly interactive workshop is essential for those tasked with steering and documenting meetings, as it addresses the core understanding that a meeting's effectiveness is intrinsically linked to a well-defined agenda and the involvement of key participants.
The ability to capture the essence of a meeting through precise and orderly minutes is paramount and is an art that requires foresight, strategic organization, and diligent follow-up on resolutions and actions.
Through a dynamic and interactive training program blending instructive talks, practical activities, and collaborative discussions, we delve into the critical skills of active listening, meticulous writing, and strategic note-taking essential for the accurate transcription of meeting minutes.
The ability to capture the essence of a meeting through precise and orderly minutes is paramount and is an art that requires foresight, strategic organization, and diligent follow-up on resolutions and actions.
Through a dynamic and interactive training program blending instructive talks, practical activities, and collaborative discussions, we delve into the critical skills of active listening, meticulous writing, and strategic note-taking essential for the accurate transcription of meeting minutes.
Objective
By the end of this masterclass, attendees will:
• Master administrative duties to facilitate productive meetings.
• Implement strategies for thorough meeting preparations.
• Employ best practices and methodologies for effective minute-taking.
• Discern critical points and extraneous details within meeting discussions.
• Capture and document key decisions and required actions with precision.
• Navigate the minute-writing process with tact and discretion.
• Offer robust support to meeting chairs.
• Comprehend and contribute to the collective energy and dynamics of meetings.
• Master administrative duties to facilitate productive meetings.
• Implement strategies for thorough meeting preparations.
• Employ best practices and methodologies for effective minute-taking.
• Discern critical points and extraneous details within meeting discussions.
• Capture and document key decisions and required actions with precision.
• Navigate the minute-writing process with tact and discretion.
• Offer robust support to meeting chairs.
• Comprehend and contribute to the collective energy and dynamics of meetings.
Outline
Module 1: Pre-Meeting Preparation
• Understanding the function and variations of meeting minutes.
• Familiarity with meeting terminology.
• Compilation and review of meeting documents: agendas, minutes, reports, and attendance.
• Designing templates for efficient note-taking.
Module 2: In-Meeting Focus
• Enhancing skills in listening and strategic note-taking.
• Techniques for pinpointing and highlighting significant meeting transactions.
• Strategies to resolve common meeting and documentation errors.
Module 3: Post-Meeting Execution
• Refining writing skills to craft clear, concise, courteous, and correct minutes.
• Structuring minutes effectively to reflect meeting outcomes.
• Discussion on language precision: grammar, verb tenses, mood, and voice.
• Coordinating follow-ups and summarizing action items.
• Understanding the function and variations of meeting minutes.
• Familiarity with meeting terminology.
• Compilation and review of meeting documents: agendas, minutes, reports, and attendance.
• Designing templates for efficient note-taking.
Module 2: In-Meeting Focus
• Enhancing skills in listening and strategic note-taking.
• Techniques for pinpointing and highlighting significant meeting transactions.
• Strategies to resolve common meeting and documentation errors.
Module 3: Post-Meeting Execution
• Refining writing skills to craft clear, concise, courteous, and correct minutes.
• Structuring minutes effectively to reflect meeting outcomes.
• Discussion on language precision: grammar, verb tenses, mood, and voice.
• Coordinating follow-ups and summarizing action items.
Methodology
• Instructional Lectures
• Collaborative Group Discussions
• Introspective Self-Analysis
• Creative Class Brainstorming
• Peer Learning and Support
• Interactive Skill-Building Activities
• Scenario-Based Role-Playing
• Collaborative Group Discussions
• Introspective Self-Analysis
• Creative Class Brainstorming
• Peer Learning and Support
• Interactive Skill-Building Activities
• Scenario-Based Role-Playing
Testimonials
AI tools are useful for generating structures and outlines for proposals and briefs.
The trainer is engaging and eloquent.
I hope to attend her Public Speaking and Interview Techniques course.
The course was very well conducted, and the trainer was very knowledgeable and helpful.
The trainer was very friendly and patient in her interactions with us. She explained concepts clearly and ensured everyone met the course objectives.
Today’s course was very good.
Trainer Diana explained the content in a clear and practical manner.
Respectful, friendly, confident, and convincing. Very good, Trainer Diana.
Well done to the trainer and course provider. I am really grateful for the opportunity—thank you.
I can confidently apply the knowledge gained from this course in my work.
The materials curated were very relevant and applicable to my work.
The trainer was very well-spoken and knowledgeable, making key points easy to understand and encouraging active participation.
Very interactive session with clear and effective presentation.
The trainer is engaging and eloquent.
I hope to attend her Public Speaking and Interview Techniques course.
The course was very well conducted, and the trainer was very knowledgeable and helpful.
The trainer was very friendly and patient in her interactions with us. She explained concepts clearly and ensured everyone met the course objectives.
Today’s course was very good.
Trainer Diana explained the content in a clear and practical manner.
Respectful, friendly, confident, and convincing. Very good, Trainer Diana.
Well done to the trainer and course provider. I am really grateful for the opportunity—thank you.
I can confidently apply the knowledge gained from this course in my work.
The materials curated were very relevant and applicable to my work.
The trainer was very well-spoken and knowledgeable, making key points easy to understand and encouraging active participation.
Very interactive session with clear and effective presentation.
Profile of Diana Rahman
Diana Rahman is an ICF-ACC certified coach, an ACTA/ACLP-certified corporate trainer, and a seasoned people development professional with over 25 years of experience in training, coaching, and professional development. She holds a Diploma in TESOL (Distinction) from the London Teacher Training College and a Diploma in Professional Image from Color Me Beautiful (USA).
She began her career in the banking industry, spending six years in a credit card centre where she gained valuable hands-on experience in client relations, customer service, and operational processes. This early exposure provided her with a strong understanding of workplace dynamics, communication challenges, and the resilience required to perform in fast-paced environments.
Over the past two decades, Diana has dedicated her career to training and coaching leaders and teams across various industries. Her areas of expertise include interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, personal branding, social and cross-cultural etiquette, social graces and dining etiquette, psychological first aid, and mental agility. Her training programmes are highly practical, interactive, and designed to address real workplace challenges.
Diana is also a Certified Trainer in Grooming, Business Etiquette, and Dining Etiquette, focusing on professional presence, effective communication, and personal branding. She has appeared on several television programmes on Channel 5, Suria, Vasantham Central, Channel U, CNBC Asia, and Channel NewsAsia, where she shared insights on professional image and communication.
In addition, Diana is the co-founder of two companies, including a digital marketing and technology solutions agency that leverages AI systems. Her entrepreneurial experience enables her to bring practical business insights and real-world perspectives into her training and coaching.
Following her banking career, Diana spent 10 years with Jill Lowe International as an Image Consultant, where she helped professionals strengthen their personal branding, professional presence, and etiquette.
She is also a certified memory trainer and the co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana is known for delivering highly engaging, credible, and relatable training that focuses on practical application and measurable results.
