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Introducing Psychological First Aid (PFA) for Emotional Well-being: Guiding Others Through Challenging Times
Psychological First Aid (PFA) equips you with foundational insights and techniques to assist adults navigating life's challenging phases, whether caused by external events, natural disasters, or personal dilemmas. These events can often be too daunting for one to navigate alone.
Understanding PFA isn't just for experts. It doesn't aim to replace professional therapy nor diagnose mental conditions. Its essence lies in ensuring distressed individuals feel secure, linked to a supportive network, and instilled with hope, benefiting from social, physical, and emotional backing. By mastering PFA techniques, you'll be adept at guiding individuals amidst turmoil and directing them to specialized assistance like therapists.
This immersive one-day workshop enlightens you on detecting stress indicators and effective stress management. It's tailored for professionals who might find themselves amidst emotionally charged or crisis scenarios concerning themselves, colleagues, or clients. Recognizing that distress impacts everyone differently, it's crucial to pinpoint the immediate priorities of an individual post-crisis and offer solace, pragmatic assistance, and guidance.
Understanding PFA isn't just for experts. It doesn't aim to replace professional therapy nor diagnose mental conditions. Its essence lies in ensuring distressed individuals feel secure, linked to a supportive network, and instilled with hope, benefiting from social, physical, and emotional backing. By mastering PFA techniques, you'll be adept at guiding individuals amidst turmoil and directing them to specialized assistance like therapists.
This immersive one-day workshop enlightens you on detecting stress indicators and effective stress management. It's tailored for professionals who might find themselves amidst emotionally charged or crisis scenarios concerning themselves, colleagues, or clients. Recognizing that distress impacts everyone differently, it's crucial to pinpoint the immediate priorities of an individual post-crisis and offer solace, pragmatic assistance, and guidance.
Objective
Upon Workshop Conclusion, Participants Will:
- Grasp the expertise to identify distress symptoms.
- Understand the most reassuring responses and actions for those in severe distress.
- Familiarize with strategies to safely handle unfamiliar situations, ensuring their actions are harmless.
- Enhance personal emotional resilience to alleviate initial distress in others, fostering adaptable coping mechanisms to aid in crisis resolution.
- Gain hands-on tips on delivering emotional backing with compassionate communication, embodying PFA principles.
Outline
- Module 1: Overview of crises and their repercussions.
- Module 2: Delving into stress, its manifestations, and coping strategies.
- Module 3: Mastery of attentive listening and compassionate communication.
- Module 4: Core components of Psychological First Aid (PFA).
Who should attend
- Human resources personnel who often deal with employees going through personal or job-related crises.
- Social workers, therapists, and counsellors who may use PFA as an initial intervention tool.
- Teachers and educators who interact with students experiencing various challenges.
- Corporate professionals and managers who want to support team members during stressful situations.
- Community leaders and volunteers who assist in disaster relief and community support roles.
- Individuals looking for skills to help friends, family, or community members during challenging times.
- Those interested in mental health and wellness.
- Anyone seeking personal development in the area of emotional intelligence and empathetic communication.
Methodology
1. Interactive Lectures:
- Knowledge transfer through expert-led presentations on the core concepts of PFA.
- Integration of multimedia elements like videos, graphics, and case studies to enrich learning.
- Role-playing scenarios to mimic real-life crises and distress situations, allowing participants to apply their PFA skills in a controlled environment.
- Immediate feedback provided by the facilitator and peers.
- Encouraging participants to share personal experiences and insights related to the topic.
- Constructive brainstorming sessions to discuss challenges and potential solutions.
- Journaling or personal reflection activities to encourage introspection and self-awareness.
- Recognizing and understanding one's reactions and feelings towards various distress situations.
Profile of Diana Rahman
Diana Rahman is an ICF-ACC certified coach, an ACTA/ACLP-certified corporate trainer, and a seasoned people development professional with over 25 years of experience in training, coaching, and professional development. She holds a Diploma in TESOL (Distinction) from the London Teacher Training College and a Diploma in Professional Image from Color Me Beautiful (USA).
She began her career in the banking industry, spending six years in a credit card centre where she gained valuable hands-on experience in client relations, customer service, and operational processes. This early exposure provided her with a strong understanding of workplace dynamics, communication challenges, and the resilience required to perform in fast-paced environments.
Over the past two decades, Diana has dedicated her career to training and coaching leaders and teams across various industries. Her areas of expertise include interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, personal branding, social and cross-cultural etiquette, social graces and dining etiquette, psychological first aid, and mental agility. Her training programmes are highly practical, interactive, and designed to address real workplace challenges.
Diana is also a Certified Trainer in Grooming, Business Etiquette, and Dining Etiquette, focusing on professional presence, effective communication, and personal branding. She has appeared on several television programmes on Channel 5, Suria, Vasantham Central, Channel U, CNBC Asia, and Channel NewsAsia, where she shared insights on professional image and communication.
In addition, Diana is the co-founder of two companies, including a digital marketing and technology solutions agency that leverages AI systems. Her entrepreneurial experience enables her to bring practical business insights and real-world perspectives into her training and coaching.
Following her banking career, Diana spent 10 years with Jill Lowe International as an Image Consultant, where she helped professionals strengthen their personal branding, professional presence, and etiquette.
She is also a certified memory trainer and the co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.
Diana is known for delivering highly engaging, credible, and relatable training that focuses on practical application and measurable results.
