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Human-Centered Leadership: Leading A Multi-generational Workforce with LEGO® Serious Play® (LSP) methodology- 1-Day Experiential Masterclass

In an era where AI is rapidly reshaping how work gets done, technology can automate tasks and analyze data—but it cannot replicate human empathy, trust, and genuine connection. As machine capability expands, the uniquely human aspects of leadership have become the ultimate operational differentiator.

Simultaneously, leaders face the complex challenge of managing a multi-generational workforce. With distinct expectations, communication preferences, and motivators across age groups, traditional command-and-control authority no longer drives results. Leading effectively today demands a human-centered approach that places people at the heart of engagement, collaboration, and high performance.

This high-impact, 1-day masterclass equips leaders with practical frameworks and experiential tools to bridge generational divides and lead with empathy:

• Human-Centered Mindset: Move beyond rigid processes to build psychological safety, trust, and mutual respect.
• The Core Drive Framework: Diagnose intrinsic motivation to understand what truly energizes different team members and generations.
• LEGO® Serious Play® (LSP): Harness 3D tactile modeling to surface unspoken team dynamics, adapt communication styles, and solve complex leadership challenges in real-time.

Through guided reflections, real-world scenarios, and hands-on LSP builds, leaders will leave equipped to foster trust, align diverse perspectives, and unlock the full potential of multi-generational teams in an AI-driven workplace.

Key Capabilities Developed

• Human-Centered Leadership Mindset: Understand how conscious leadership behaviors shape team culture, trust, and psychological safety through empathy and perspective-taking.
• Understanding Motivation with Core Drive: Gain practical insights into what energizes people at work using the Core Drive framework to track and improve engagement.
• Leading for Trust, Safety, and Collaboration: Learn actionable strategies to build trust, bridge multi-generational communication gaps, and create environments where people feel safe to contribute.

Objective

By the end of this 1-day masterclass, participants will be able to:

• Lead with Empathy: Frame workplace interactions and systemic management decisions through perspective-taking and organizational empathy.
• Engage Across Generations: Mitigate friction and realign individual tasks with organizational goals by mapping cross-generational values and work styles.
• Map Team Perspectives: Construct actionable Empathy Maps (Said, Thought, Did, Felt) to discover unmet employee needs and invisible systemic friction points.
• Deploy Immediate Micro-Interventions: Implement localized action protocols like the "15% Solution" to improve immediate workflows using existing resources.

Outline

Human-Centered Leadership & Core Drive (Motivational Intelligence)

Module 1: Mindset – Human-Centered Leadership & Multi-Generational Strengths
• Introduction to intentional play and explore how conscious leadership behaviors dictate team trust, psychological safety, and performance.
• LSP Leadership Model: Build a 3D model representing the non-negotiable qualities of an empathetic, human-centered leader.

Module 2: Perspective – Cognitive Empathy & The Employee Experience
• Move from personal self-awareness to structured interpersonal perspective-taking and looking beyond surface workplace behaviors
• LSP Empathy Exercise: Building models from the team's viewpoint to physically visualize how team members currently experience leadership behaviors in daily operations..

Module 3: Trust & Safety – Building Psychological Safety & Cross-Generational Communication
• Align Google’s Project Aristotle high-performing traits (Dependability, Structure, Meaning, Impact) with the 4 Stages of Psychological Safety (Inclusion, Learner, Contributor, Challenger).
• LSP Trust Application: Build physical models representing the environmental, structural, and cultural conditions required to foster workplace trust and openness.

Module 4: Motivation & Action – Core Drive Engagement & Leadership Action Plan
• Introduction of the Core Drive framework (purpose, growth, recognition, belonging …) as a diagnostic tool for understanding intrinsic motivation and eliminating friction points.
• LSP Motivation Mapping: Build models representing what motivates people at work and designing workplace environments that sustain collaboration and high performance.

Module 5: Group Reflection & Closing
• Consolidate key takeaways across the day.
• Personal Leadership Action Plan: Reflecting on insights from the day to design a personalized leadership action plan for immediate workplace application.

Who should attend

This workshop is designed for professionals who lead, manage, or influence teams:

• New/Aspiring Managers & Supervisors transitioning from technical subject-matter experts to people leaders.
• Mid-Level Managers and Department Heads navigating complex, cross-functional stakeholder landscapes.
• Project Managers & Team Leads directing diverse, hybrid, or remote project teams.
• HR Business Partners, People Ops, and L&D Practitioners championing systemic cultural transformation.

Methodology

• Core Philosophy (80% Experiential, 20% Theory): Hands-on, play-based instructional techniques ensure abstract frameworks translate into immediate behavior changes back at the office.
• Hierarchy Flattening: This workshop combines short interactive facilitation, guided self-reflection, group discussions, and hands-on LEGO® Serious Play (LSP) exercises. By utilizing tactile model-building and storytelling, LSP unlocks 100% participation, breaks down hierarchy, and allows complex, qualitative human dynamics to be visualized and solved in 3D space.
• Ideal Cohort Size: 12 to 20 participants split into cross-functional units to maximize collaborative outcomes.

Profile of Andy Chong

Psychological Safety & Team Effectiveness Practitioner (CPSTEP) | IBM Enterprise Design Thinking Instructor | LEGO® Serious Play® Facilitator | ACTA Certified Trainer | Certified ScrumMaster (CSM) | Certified Scrum Product Owner (CSPO) | Developer of the Core Drive Framework | Human-Centered Leadership | Systems Thinking | Design Thinking | Team Effectiveness | Innovation Facilitation

Andy Chong is a facilitator, learning designer, and human-centered design practitioner who specialises in helping organisations build stronger leaders, healthier teams, and more engaging workplaces. He is passionate about understanding what drives people at work and translating complex organisational challenges into practical, people-centered solutions.

With more than a decade of experience across technology, public service, education, and the social impact sector, Andy has designed and facilitated programmes for leaders, managers, and teams navigating transformation, innovation, collaboration, and organisational change. His experience spans leadership development, team effectiveness, design thinking, agile ways of working, service design, and employee experience.

Andy is the developer of the Core Drive, a workplace motivation framework that helps individuals and organisations understand the underlying drivers that influence engagement, collaboration, decision making, and performance. Drawing on behavioural science, systems thinking, and organisational research, the framework enables leaders to move beyond assumptions and create environments where people can do their best work.

Known for his thoughtful facilitation style, Andy creates highly interactive learning experiences that encourage reflection, meaningful conversations, and practical application. Rather than relying on theory alone, he blends storytelling, design methods, structured dialogue, and experiential activities to help participants uncover insights they can immediately apply in their work.

His areas of expertise include Human-Centered Leadership, Psychological Safety, Team Effectiveness, Team Resilience, Design Thinking, Systems Thinking, Innovation Facilitation, Employee Motivation, Leadership Communication, Collaboration, Problem Solving, Workshop Facilitation, Service Design, Agile Mindsets, and Organisational Sensemaking.

Sampling of Clients - Singapore
IBM, Citibank, Borouge, Sony, P&G, Shiseido Asia Pacific, Akamai, Harley Davidson, Schneider Electric, SingHealth, Sentosa Development Corporation, MOH, MOE, MHA

Sampling of Clients - Malaysia
Petra Energy, Telekom Malaysia, Ørsted,Prudential, NCR

Certifications & Professional Development

• Psychological Safety & Team Effectiveness Practitioner (CPSTEP)
• Advanced Certificate in Training & Assessment (ACTA)
• Certified Enterprise Design Thinking Instructor (IBM)
• Certified Human-Centred Design Facilitator (IDEO)
• Certified Critical Thinking & Research Analyst (CCTRA)
• Certified Agile Team Facilitation & Coaching (ICAgile)
• Certified Scrum Master (CSM)
• Certified Scrum Product Owner (CSPO)
• Certified LEGO® Serious Play® Facilitator
• Certified Facilitator, Pro.Play Method
• Certified Game Thinking Coach